Job Description

▶︎ Job Details
・ Job Title: IT Help Desk Support Specialist
・ Client: Japanese Corporate thorugh Cinter Technology 
・ Working Location: New York NY, 10016
・ Employment Type: Non-Exempt 
・ Salary: $29-32 / Per Hour 
・ Benefit: 401K match, No insurance
・ Working Hours : 40 hours / per week 

▶︎Primary Responsibilities 
a. Provide technical support to client users as an IT Support member 
b. Provide and manage client IT support operation related document 
c. Understand and follow clinet’s request and instruction  
d. Expand the business with existing and new client  
 
▶ ESSENTIAL FUNCTIONS: 
a. Provide the support service at the service operation time, which is instructed by 
the client and/or company management. 
b. Be stand by at the client operation site before the service operation time start. 
c. Be at the client operation site with the cloths, which was instructed by the client 
and/or company management. 
d. Have a proactive communication with client and company management 
e. Understand requirements and instruction/company management and provide the 
service based on the requirements and instructions, including BYOD. 
f. Read and understand any company provided documents and training 
g. Submit company requited report, attendance for requested meeting, training 
course 
h. Mentor and train new team members if necessary 
i. Follow team manager’s request/instruction to operate IT operation support 
team 
 
 
▶ QUALIFICATIONS AND REQUIREMENTS:     
a. Very flexible mindset & challenging personality against sudden big change of 
request/work-flow/rules/responsibility range/environment  
b. Toughness & strong motivation to complete heavy workload 
c. Strong motivation to reach out goals 
d. 3 years’ experience of user operation support 
e. Strong attention to details with the ability to troubleshoot issues and provide 
resolution  

 
▶ SKILLS:    
a. Team-oriented personality 
b. Excellent communication skills 
c. Microsoft Office (Outlook/Word/Excel/PowerPoint)
d. Japanese skill is not required but welcome
e. Spanish skill is not required but welcome

 

Job Tags

Hourly pay, Full time, Work at office, Flexible hours,

Similar Jobs