Job Description

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Welcome to OKANA Resort and Indoor WaterPark. Located along the picturesque Oklahoma River in the vibrant Horizons District, near downtown Oklahoma City, OKANA Resort & Indoor Water Park offers exceptional career opportunities. Conveniently situated with a dynamic indoor waterpark, over 400 well-appointed guest rooms and suites, including premium riverfront accommodations, a range of dining options, and extensive meeting and event spaces spanning 30,000 square feet, OKANA provides a unique setting for a rewarding career journey. Shape your career in the heart of Oklahoma City at OKANA. Join us to contribute to our distinctive atmosphere and foster your personal and professional growth. Be a part of OKANA Resort & Indoor Water Park, where your career aspirations meet a world-class destination.

#BMC-Okana

Find your belonging by being a part of our supportive and collaborative work environment that encourages growth and fosters success.

Join our Front Office team as a Concierge!

Our employees are Experience Curators who are professional memory-makers, creating personalized guest experience from start to finish. Experience Curators craft meaningful, over-the-top experiences that wow our guests time after time.

Our Vision for our team members:

• Be a part of the opening team of OKANA Resort & Indoor Waterpark, where your career aspirations meet a world-class destination
• Contribute to our distinctive atmosphere and foster your personal and professional growth
• An individual committed to creating exceptional guest experiences
• Be appreciated for what you bring to the team
• Learn and grow with a company that values its associates

Why OKANA:

• Competitive wages
• People-first culture
• Health insurance
• Retirement savings
• Growth opportunities
• Paid time off
• Festive environment
• Perks & discounts

About the role

The Concierge is a client facing representative and face of the resort, tasked with providing information about the resort and assisting guests with requests and needs during their stay. Requests may include reservations at resort restaurants and the spa, local attractions and entertainment information, and transportation needs. They must be keenly aware of operating hours for all resort venues so accurate information is always provided. The main goal of the Concierge is to enhance the guest experience through a positive and helpful attitude.

What you will be doing:

• Have knowledge of the Hotel’s daily operations, banquets, meeting room rates, functions of the day, hours of operation and surrounding area.
• Maintain work areas clean and organized.
• Log all activities including guest comments.
• Provide information to guests about the local area to include directions, places to eat, attractions, transportation, shows and childcare.
• Report all unsafe conditions immediately.
• Respond to requests from guests for assistance and information.
• Communicate special events, guest needs and other items of interest to employees.
• Deliver messages for guests.
• Ensure that food presentation is stocked, fresh, and presentable.

What you bring to the role:

• High School diploma: some college preferred.
• Excellent communication skills; engaging personality to interact with guests, resort associates, and local businesses.
• Fluent in English; able to speak, read, and write.
• Previous experience as a Concierge or a Customer Service role required.
• Computer proficiency in Microsoft 365 and Versa (resort property management system).
• Familiar with the local area, including attractions & entertainment venues.

is part of  , a leading hospitality company that offers career opportunities and has a steadfast commitment to putting people first.

Pyramid Global Hospitality is an Equal Opportunity Employer

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

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